Could I Have Stayed in the Mens Room?

mens room

May 17, 2014– My Dear Secret Diary, about a month ago, I left a (1-person) mens room at a restaurant, and a fellow waiting to use it thanked me.  Wondering why he had thanked me, I assumed he appreciated my making it available to him. [ Read More ]

A Snow Bunny For Valentine’s Day

Bunny With Heart Ears

February 22, 2014– Dear Secret Diary, I saw this snow bunny with heart ears on Valentine’s Day weekend in Central Park.  Some folks are just so schmaltzy… But, I guess I’m one of them because the bunny gave me a chuckle and such a warm and fuzzy. [ Read More ]

An Ironically Cool Shirt

Cool Shirt

March 28, 2015– Dear Secret Diary, when it comes to cool shirts…….      [ Read More ]

Secret Diary Saturday: A Better Emergency Contact [Video]

December 14, 2013— Dear Secret Diary.  This will be my first video diary entry, and I hope you like it.  It’s about picking a better emergency contact. [ Read More ]

Pilot Apology?!

pilot

Dear Diary, I may not be the only person who’s had travel experiences vary from plan.  That said, the one most seared into my brain is one I expect many passengers on that April 2011 flight will also never forget. [ Read More ]

The 5-Second Rule: Too Short, Too Long, or Just Right?

Food on Floor

October 25, 2014– Dear Secret Diary, as you probably know, the 5-second rule states that it is fine to eat food off the ground as long as you pick it up within five (5) seconds of it making contact with the ground.  [ Read More ]

More Than A Coat Rack?

Coat Rack

  July 12, 2014, Dear Secret Diary, she claims she is more than a coat rack… [ Read More ]

The Second Best Shirt in The World

April 5, 2014– Dear Secret Diary, needless to say, the best shirt in the world is “The Big Milkshake Shirt” I’m wearing above. [ Read More ]

Music Mistakes and Mishaps…Some That Even Make Sense (Part 2)

music 2

January 11, 2014– Dear Secret Diary*, the ink was barely dry on Secret Diary entry, Music Mistakes and Mishaps…Some That Even Make Sense (Part 1), when I made a whole bunch of new mistakes. [ Read More ]

How To Make Customer Service Interactions More Fun, Part II

© Corot2 | Dreamstime.com - How Can We Help You Sign Photo

December 6. 2014– Dear Secret Diary, continuing last week’s discussion on how to add fun and spice to customer service interactions, I thought I’d share some more of my favorite responses to, “How can I help you?”    [ Read More ]

Smiles For All