How To Make Customer Service Interactions More Fun, Part II

© Corot2 | Dreamstime.com - How Can We Help You Sign Photo

December 6. 2014– Dear Secret Diary, continuing last week’s discussion on how to add fun and spice to customer service interactions, I thought I’d share some more of my favorite responses to, “How can I help you?”    [ Read More ]

You CAN Put a Price on Love

filet mignon

April 14, 2014– Dear Secret Diary, everyone is always saying, “You can’t put a price on love.”  Well, Diary, I learned this past week that in fact CAN put a price on love! [ Read More ]

A Behind The Scenes Look at Last Week’s Secret Diary Entry

Naughty Dog

March 8, 2014– Dear Secret Diary, you won’t believe what happened last week behind the scenes when I wrote my Diary entry. [ Read More ]

My New Year’s Resolution and TV

TV

January 3, 2015– Dear Secret Diary, as the turning of the calendar seems to be a time for introspection, I thought this year I might assess my relationship with TV.  [ Read More ]

Just Why Did I Call My Accountant?

Horoscope Zodiac

OK, so I am not always the most efficient with words. I often use totally unnecessary words, am redundant, and repeat myself a lot. Occasionally, I do catch myself. That’s when I (and others) find that strange choices of words can come out of my mouth. [ Read More ]

Winston Churchill: His Humor and Appetite

Winston Churchill

January 24, 2015– Dear Secret Diary, I am a huge fan of Winston’s Churchill’s humor.  [ Read More ]

And Yet Another Shirt Enters The Fray!

October 4, 2014– Dear Secret Diary, just a couple of weeks ago, I ran into another shirt that makes it into the t-shirt fray we seem to be having here. [ Read More ]

A Very Flexible Waitress

Attack Waitress

February 28, 2015– Dear Secret Diary, some time ago, I was in a coffee shop that featured the accompanying “Attack Waitress” sign.     [ Read More ]

How Not To Make A Good Impression At Your Karate Class

I didn't make a Good Impression At My Karate Class

June 8th, 2013– Dear Secret Diary, I can’t believe what you let me do at my Karate class today.  It was only my second class, I felt like a fish out of water, and my legs spent much of the class hour burning.  While this might be OK (or not) on a weekday, it was … [ Read More ]

I’m Not Melting

June 24, 2013– Dear Secret Diary.  In the spirit of Alan, I am always looking for playful ways to create Milkshake Moments for others (which ends up being fun for me). [ Read More ]

Smiles For All