OPEN to NOPE

open

During business hours, a nearby deli displays in its window four little wooden letters: OPEN. Walking by one night after closing time, I realized how creative the store owner is. The four little letters had been rearranged to spell NOPE. [ Read More ]

How We Learn

learn

I’m nearing the end of a Drivers Ed lesson with a slightly nervous teenage girl. We role our 1995 Chevy Malibu onto an empty dead-end road and I instruct the girl to stop in the street, a few feet away from the curb. My driver is about to attempt parallel parking for the first time. [ Read More ]

Faith Healing Children

children

As a primary school teacher, I get to help the nurse deworm children who have parasites. I dispense the medicine in the classroom by getting the children to fall in line and dropping tablets one by one into their open mouths. [ Read More ]

Self Defense

A man is in court, accused of committing some minor crime. The issue could have been settled without going to trial, but the defendant insisted on having one. But best of all, he insists on acting as his own attorney. [ Read More ]

Selling Shoes

A woman entered my friend Bernie’s shoe store, ready to be waited on. She told Bernie she wanted the brown shoe displayed in the window in a size six. He knew exactly the one she was talking about but it puzzled him that she had asked for a six when he was certain she wore at least a nine… [ Read More ]

How To Make Customer Service Interactions More Fun Part, Part I

Customer Service

November 29. 2014– Dear Secret Diary, for quite some time, I’ve been interested in how to add some fun and spice to customer service interactions. [ Read More ]

Money Dilemma

money

As a bank teller, I regularly encounter clients who complain about the speed with which money passes through their hands. [ Read More ]

“I Was Shrek For A Day At Eddie Murphy’s House!” [VIDEO]

I was living in my tiny East Village NY store-front loft when my sister told me she could get me a voice over gig at Eddie Murphy’s house for the movie Shrek!  I thought, ‘Sure, I can do that!’  But little did I know… [ Read More ]

Yoda Storage Guard

yoda

The school’s storage section where we stock up our chalks and other teaching supplies has Yoda to guard it from trespassers. [ Read More ]

Lips On The Door [PODCAST]

door

Diane tells the story of an unfortunate day at work involving some lip stick, a very heavy door, and luckily, some laughs. [ Read More ]

Smiles For All